This policy explains how Motor City Motions LLC collects, uses, and shares information through drive313.com and our rental services. For privacy questions, contact info@drive313.com or 313-810-4541.
Information we collect
When you request or manage a rental, we collect the details you provide, including your name, email, phone number, address, driver’s license number, issuing state, expiration date, and uploaded license copy. We also collect vehicle selections, rental dates, payment preferences, and information you include in your request or communications.
Rental records may include signed agreements, initials, signatures, consent confirmations, signing timestamps, network address and browser information recorded during signing, payments, receipts, extension requests, and vehicle inspection details. Our hosting and payment providers may collect technical information such as your IP address, browser, device, and request logs to operate and protect their services.
How we use information
We use information to review rental eligibility and license details, respond to requests, prepare and manage agreements, coordinate pickup and return, process and record payments, provide receipts and rental communications, manage extensions and inspections, prevent fraud, resolve disputes, and meet applicable recordkeeping obligations.
Driver’s license uploads
A license copy is required to submit a booking request. Uploaded licenses are stored in private storage and are available through owner-restricted rental management tools, rather than the public fleet gallery. Please use the booking upload field instead of posting license details in a public review.
Payments
Card and supported Apple Pay payments are processed through Stripe’s secure checkout. Our booking forms do not collect or store your full card number or card security code. We keep payment records such as the amount, payment method, transaction reference, and receipt information. Stripe handles payment information under its Privacy Policy.
If you choose Zelle or Cash App, your payment is also subject to that provider’s privacy practices. We use payment confirmations to reconcile your rental and issue receipts.
When information is shared
We share information with service providers as needed for website hosting, private storage, payment processing, and email delivery. These include our website hosting infrastructure, Stripe for card checkout, and Resend for rental emails. We may also provide relevant records to insurers, professional advisers, or authorities when necessary to address a claim, resolve a dispute, protect against fraud, or comply with law.
If you submit a review and consent to publication, your review name, rating, and comments may appear publicly after approval. Your review email is not displayed publicly. The website does not sell customer information or use it for targeted advertising.
Cookies and website features
Cookies or similar technologies may be used by our hosting, sign-in, and payment services to keep necessary features working and protect transactions. Blocking these technologies in your browser may affect sign-in or checkout. Linked third-party services have their own privacy practices.
Storage and security
We use private document storage and access controls for rental management. No website or method of electronic storage can guarantee complete security. Keep your personal booking and signing links private, as they provide access to information or actions related to your request.
Records are kept for rental administration, accounting, insurance, fraud prevention, disputes, and applicable legal obligations. Retention depends on the type of record and these needs; license uploads are not automatically deleted immediately after a rental ends.
Your choices and requests
You can email info@drive313.com to request access to, correction of, or deletion of information you provided, or to ask us to remove a published review. We may need to verify your identity before responding. Some records may need to be retained for an active rental, accounting, insurance, a dispute, or legal obligations. Any rights available under applicable law remain in effect.
You can choose not to submit information, but we may be unable to review or fulfill a rental request without the required details. Rental-related emails provide information about your request, agreement, or payment.
Age requirement
Our rental services are for adults age 21 and older. The website is not directed to children. Contact us if you believe a child has submitted personal information.
Policy updates
We may update this policy as our services or practices change. The current version will be posted here with its effective date. For questions about a change or how your information is handled, contact us using the details above.